CHA GROUP - NOVA CPAs

J Carolina G
5 Star
We reached out to Mr. Cha last year to have our taxes reviewed and we are going back to him this year. Having done our taxes for almost 20 years with different CPAs and tax prepares, he is one of the few who takes the extra step to make sure your information remains safe and confidential. We also appreciate his expert advise and his services are affordable.
Sunday 4th February 2024

A
1 Star
Update: Someone at the firm decided to leave a reply to try to undermine the credibility of my review by claiming they "never had any communication from any of our clients in regards to your situation". Looking past the obvious, that there would be no reason for a client that suspected their CPA may have inadvertently or intentionally leaked or stolen sensitive information to contact them, because all trust would be completely lost at that point. If you suspect a firm of such a thing (whether intended or not), would you simply ask "hey did you steal my identity or did insecure data handling practices cause it to wind up in someone else's hands?" and expect an honest answer? I don't believe that would lead to a very forthcoming response. I'll let the appropriate authorities do their job and investigate the situation to the fullest extent possible and they can decide what actually happened here and hold whomever is responsible criminally accountable. Until then, I strongly suspect that there was a data breach or someone intentionally misused my personal information. The whole situation is extremely strange and then the reply saying that they use "appropriate security measure" without specifying what that even means does not bolster confidence. Finally, claiming all of the reviews are real customers -- and that they can prove it. Many of the reviews are left by people using monikers or first names with initials, making it much more difficult to qualify that these were real people. I am leaving my review anonymously because I'd rather avoid potential retaliation if indeed my ID was stolen maliciously. Prior review: There's something strange going on at this firm. After sending them photo IDs and other personal info as a part of our tax prep, we shortly thereafter experienced ID theft. A credit card opened online, airline tickets to S. Korea bought. Over $8,000 in charges. Never had any ID theft before this and the timing was very, very suspect. Did they do it directly? Did they sell the records? Were they hacked? I don't know. I just get a very odd feeling about the entire situation. The customer experience wasn't particularly great, either, unfortunately. I'm quite surprised to see all of these glowing reviews and wonder if any of them may have been bought, because they are in stark contrast to the kinds of miscommunications, mistakes, and then lack of follow through that occurred. At the end of the day I am genuinely concerned about the entire situation and will be referring the ID theft component over to the appropriate state and federal authorities to investigate.
Saturday 20th January 2024

Sevil
5 Star
Highly recommend Cha Group services. Not only are they reasonably priced, they were very thorough and organized. They worked all hours of the night to prepare my taxes. They communicated with me in every step and answered all my questions immediately. I have already referred several family and friends to Cha Group and definitely plan to use them again for all my tax services.
Saturday 11th March 2023

Robert L.
5 Star
We started using Cha Group for our 2021 filing and had Andy go back and do a 2020 re-file. He is professional and very responsive and was able to get us a much better tax refund than we could get using TurboTax on our own. Definitely would recommend.
Monday 15th August 2022

Phuong Kim Huynh
5 Star
Extremely straightforward and easy to talk to. I called to make an appointment and even during this busy tax season they had some availability and provided me a broad range of estimates and asked very good questions to understand the services I needed, something I wasn't provided for 6+ months with my previous accounting firm. The lady who answered the call (I forget her name) was articulate and knowledgeable about their services and asked concise questions to determine what I may need. I run two small businesses and am recently married so it was a breath of fresh air to get straightforward information after a long time of uncertainty. They might be a bit pricier than other firms but well worth it. I picked them because they're really close to where I live but would highly recommend giving them a ring.
Wednesday 8th February 2023