Block Advisors

Summer Zhang
1 Star
I came in here to talk to a tax advisor, who was condescending, rude, and I was surprised that she just started the meeting by assuming that I did everything wrong with my own business taxes. Why make assumptions like that without even letting me speak first? And the lack of knowledge is also alarming, with questions like “so what does this ‘Square’ do?” I walked out after 10 minutes because I cant trust my business with someone like this. And apparently this is a Master Tax Expert too…
Tuesday 25th June 2024

Holly Daymude
1 Star
My parents have been customers of H&R Block for 40ish years and this year, they've shown their lack of professionalism time and again. I called them a month before my father's appointment to discuss things to bring for my mother's estate. It took 6 calls/messages before I was able to get a return call and was told that I didn't need to bring anything different. Then we get a call asking to move our appointment. Get there and he had no clue about estates and was told that we should leave the paperwork and he'd call us later that day. 4 calls/messages and 3 weeks later, I finally hear from him - but he didn't mean to call us. Swears that he'll call us by the end of the day... still waiting. When I spoke to someone else and asked to speak to a manager-type person I was told that they were busy with clients and would not speak to me - and wouldn't take a message. Once we get my father's taxes and the estate taxes done this year, we are never using H&R Block again! I understand that we are in a very busy time of the year, but this should have been taken care of 3 weeks ago, not this close to the filing deadline.
Tuesday 2nd April 2024

Teresa Mcgervey
1 Star
I had been a customer of this office for several years until they showed their true lack of professionalism this year. I had just learned about my mother's terminal condition in early February when I got a text message from this H&R Block office about an in-person meeting to discuss my taxes in mid-March. I shrugged it off as a spam message. A few weeks later just after her death, I was ready to start thinking about my taxes and logged into MyBlock account. I saw the same message about an in-person meeting. The only thing I could think was that my account had been hacked and left a message indicating that in the account. I didn't hear anything for a few days so I filed a complaint with BBB. Only then did the parent company finally respond and say they would look into it. Only then did the office finally own up to the mistake - my (now former) tax preparer had sent the message to multiple customers but had intended it for only one. She didn't know it until I complained it. Considering how many times in past years she indicated she needed to check with someone else before submitting my return, I don't have any confidence that I won't get audited in the future. The manager of the office didn't handle the situation properly either - he called me but then when I returned his call, he tried to call me while I was still on hold trying to speak with me. I don't know why he did that but the fact that he hasn't tried to call me again indicates that the staff aren't not very professional when it comes to basic customer service. I don't trust these people anymore and they will never do my taxes again.
Wednesday 27th March 2024

Hal Davis
5 Star
We have used Curt Cochrane since the early 1990s so that speaks to our respect and trust in Curt.
Sunday 31st March 2024

Handbag
5 Star
Alicia is wonderful, we been using her service.
Thursday 11th April 2024